Join thousands of RV owners saving 40-50¢ per gallon nationwide

Frequently Asked Questions

Find your answers here.

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Personal Fuel Card

How much can I really save on fuel?

Members typically save 40-50¢ per gallon at participating locations. Savings vary by station and location.

Found on: Personal / RV, Home
Does the card work at Pilot, Flying J, or One9?

Our card does not work at Pilot, Flying J, or One9. We have over 3,800 locations nationwide including Loves, TA, and Petro.

Found on: Personal / RV, Home
Is the fuel card for gasoline or diesel, or both?

The fuel card can only be used for diesel in the truck lanes with high flow nozzles.

Found on: Personal / RV, Home
Is there a mobile app?

Yes, download the TSD Open Roads app for iPhone or Android to track your savings, find nearby locations, and view real-time fuel prices.

Found on: Personal / RV, Home
Why do I need to verify my identity?

We need to know youre a real person.

Found on: Personal / RV, Home
Where will you ship my card?

When filling out the application, please put your permanent address. If you are selecting the overnight option, please email support@myopenroads.com with the address you want it to be shipped to.

Found on: Personal / RV, Home
Why do I have to provide my payment information?

The Open Roads fuel card basically works like a debit card. By linking your bank account or credit card youre able to buy fuel at our 3,800+ merchants nationwide.

Found on: Personal / RV, Home
How long does it take to get my fuel card?

We are at least 15-20 days out on getting your card in the mail to you from the day we receive your application. We ship the cards via USPS. There are options to receive your card sooner on the application.

Found on: Personal / RV, Home
Do I need to go inside to pay?

No, you can pay directly at the pump using your Open Roads card. You also get access to truck lanes at participating locations.

Found on: Personal / RV, Home
Is there a cost to join Open Roads?

No, Open Roads is completely FREE to join. There are no signup fees, monthly charges, or hidden costs.

Found on: Personal / RV, Home

Commercial Fuel Card

What type of account will I get?

You will either apply for a Line of Credit account, prepay account, or a security deposit account directly with EFS/WEX.

Found on: Commercial, Home
Why will I be charged $125?

That is the setup/ application processing fee to open an account.

Found on: Commercial, Home
What app will I use to track my commercial account?

Once approved, you will have a direct account with EFS/WEX and use their app, WEX Card Control.

Found on: Commercial, Home
How much can I save with the commercial card?

By using the Open Roads card, your fleet can save 25-40 cents off retail price for diesel.

Found on: Commercial, Home

Innovative

Will I have to activate my transponder?

No, they come activated and ready to use.

What is the cost?

The annual membership is $24/year and there is a one time setup fee of $36.

Do you have to be an Open Roads fuel card holder to get the transponder?

No, you dont have to have a diesel vehicle to get the transponder. This is for anybody.

Can I cancel anytime?

Yes, there will be a 30 day hold before a refund can be issued.

Will it cover my tow vehicle?

Yes, we cover all vehicles and trailers.

Where does Innovative provide coverage?

We provides comprehensive 48-state coverage. This includes all toll plazas and bridges across the United States. The only place not covered is Michigans Mackinac Bridge. They only take cash.

VIP Access

Do you plan to add more partners?

Yes, we are adding partners regularly. If you have someone in mind that wants to offer a discount to our members please let us know!

Found on: VIP Access, Home
How do I access the VIP discounts?

Once you join VIP youll have access to all of the discounts on your Open Roads mobile app, or by logging in online.

Found on: VIP Access, Home
How much can I save with VIP?

You can save over $2,500 on campgrounds, gasoline, camping accessories, RV services, and more by joining VIP and taking advantage of the discounts.

Found on: VIP Access, Home
How much does VIP Access cost?

The annual membership is $99/year.

Found on: VIP Access, Home

Insurance

What types of RVs are covered?

All types: Class A, B, C, travel trailers, fifth wheels, camper vans, toy haulers, and custom builds.

Found on: Insurance, Home
Is Roamly selling me its own policy, or acting as a broker?

Both. We offer our policies or connect you with others. You win either way.

Found on: Insurance, Home
Who is the facilitating partner?

Open Roads is now offering insurance through our facilitating partner, Roamly.

Found on: Insurance, Home
Does Open Roads Insurance cover full-time RVers?

Yes! Our Full-Timers Package covers liability, medical, storage, and loss assessment for year-round RV living.

Found on: Insurance, Home

Roadside

What is an associate member?

Associate members include spouse, domestic partner, or children under 25. This is an additional cost if you choose to add someone.

Are there any extra charges?

Your annual membership includes up to 75 miles of towing per incident and the delivery of fuel, oil, or water. It does not cover the cost of tires, parts or fluids.

What types of RVs are covered in Roadside Assistance?

We cover most motorhomes, fifth wheels, travel trailers, and camper vans. This is an Open Roads RV-only program.

Does this cover my RV and towed vehicle?

Yes! Your membership covers your RV and the vehicle youre towing.

Can’t find what you’re looking for? Contact our customer service team.